Designing and tracking knowledge management metrics

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss a...

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Bibliographic Details
Main Authors Garcia-Perez, Alexeis (Author), Gheriss, Farah (Author), Bedford, Denise (Author)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K. : Emerald Publishing Limited, 2019.
SeriesWorking methods for knowledge management
Subjects
Knowledge management.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781789737233
9781789737257
DOI10.1108/9781789737233
Physical Description1 online resource (xxiv, 242 pages) ; cm.

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Table of Contents:
  • Prelims
  • Section 1: Metrics as a Decision-Making Tool
  • Chapter 1: Metrics In Business and Knowledge Management
  • Chapter 2: Decision-Making Models and Factors
  • Chapter 3: Decision Processes and Methods
  • Chapter 4: Whole Organization Metrics Strategy
  • Section 2: Building the Organizations Capacity for Knowledge Management Metrics
  • Chapter 5: Knowledge Management Metrics Architecture and Infrastructure
  • Chapter 6: Metrics For Knowledge in The Business Process
  • Chapter 7: Metrics for Knowledge Management Capabilities
  • Chapter 8: Metrics For Knowledge Capital Assets
  • Section 3: Measurement Methods and Sources
  • Chapter 9: Measurement, Reliability, and Validity
  • Chapter 10: Sources of Evidence For Your Metrics
  • Section 4: Implementing the Measurement Strategy
  • Chapter 11: Engaging Around Metrics
  • Chapter 12: Governance Sustaining the Metrics Strategy
  • Appendix: Developing A Knowledge Metrics Strategy A Project Plan
  • Index.

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