Delivering ITSM for business maturity : a practical framework

IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...

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Bibliographic Details
Main Author: Weed-Schertzer, Beverly, (Author)
Format: eBook
Language: English
Published: Bingley, U.K. : Emerald Publishing Limited, 2019.
Series: Emerald points.
Subjects:
Information technology > Management.
Business & Economics > Development > Business Development.
Business strategy.
elektronické knihy
electronic books
ISBN: 9781789732511 (e-book)
Physical Description: 1 online resource (xv, 183 pages).

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Table of contents

LEADER 02673nam a2200373Ii 4500
001 em-9781789732511
003 UtOrBLW
005 20190315113333.0
006 m o d
007 cr un|||||||||
008 190315s2019 enk o 001 0 eng d
020 |a 9781789732511 (e-book) 
040 |a UtOrBLW  |b eng  |e rda  |c UtOrBLW 
080 |a 303 
100 1 |a Weed-Schertzer, Beverly,  |e author. 
245 1 0 |a Delivering ITSM for business maturity :  |b a practical framework /  |c by Beverly Weed-Schertzer. 
264 1 |a Bingley, U.K. :  |b Emerald Publishing Limited,  |c 2019. 
264 4 |c ©2019 
300 |a 1 online resource (xv, 183 pages). 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
490 1 |a Emerald points 
500 |a Includes index. 
505 0 |a Prelims -- Introduction -- 1. The authentic service progression (TASP) -- 2. ITSM fundamentals -- 3. ITSM culture -- 4. ITSM connected -- Appendix 1. Metrics for vital ITSM processes -- Appendix 2. Example job mapping to ITSM roles -- Appendix 3. Acronyms -- Appendix 4. ITSM business maturity metrics (I-BMM) -- Index. 
520 |a IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one. For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes.  
650 0 |a Information technology  |x Management. 
650 7 |a Business & Economics  |x Development  |x Business Development.  |2 bisacsh 
650 7 |a Business strategy.  |2 bicssc 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 |z 9781789732542 
830 0 |a Emerald points. 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://doi.org/10.1108/9781789732511  |y Full text 

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