Change and continuity management in the public sector : the DALI model for effective decision-making

The customer problem in the public sector appears when too many processes are in place and staff volumes are too large to adapt to sudden change. As situations evolve and solutions are required, public managers are faced with an overload of information for decision-making, as normal day-to-day polic...

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Bibliographic Details
Main Author Dalli Gonzi, Rebecca (Author)
Other Authors Grima, Simon (Editor)
Format Electronic eBook
LanguageEnglish
Published Bingley, U.K. : Emerald Publishing Limited, 2019.
Subjects
Organizational behavior > Management.
Decision making.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781789731675
9781789731699
DOI10.1108/9781789731675
Physical Description1 online resource (xvii, 149 pages)

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Table of Contents:
  • Prelims
  • Chapter 1: Introduction: setting a standard for service
  • Chapter 2: Public sector responses to radical change: an analysis of theoretical models
  • Chapter 3: Public sector cases: decision-making and response
  • Chapter 4: The results
  • Chapter 5: Conclusions and reflections
  • Appendix 1 Online survey
  • Appendix 2 Focus group discussions: workshop-based setting
  • Bibliography
  • Index.

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