Application of social media in crisis management : advanced sciences and technologies for security applications

• Other Authors: Akhgar, Babak (Editor), Staniforth, Andrew (Editor), Waddington, David (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham, Switzerland : Springer, [2017]
• Series: Transactions on computational science and computational intelligence.
• Subjects: Communication in crisis management.; Social media.; elektronické knihy; electronic books
• ISBN: 9783319524191; 9783319524184
• Physical Description: 1 online resource : colour illustrations

This book explores how social media and its advances enables citizens to empower themselves during a crisis. The book addresses the key issues related to crises management and social media as the new platform to assist citizens and first responders dealing with multiple forms of crisis, from major t...

Table of Contents:

• Acknowledgments; Contents; Editors' Biographies; Authors' Biographies; Contributors; Chapter 1: Introduction; 1.1 Scope and Primary Objective; 1.2 Identifying the Need for an Interactive Approach; 1.3 An Overview of Contents; References; Part I: Human Factors and Recommendations for Best Practice; Chapter 2: Human Factors in Crisis, Disaster and Emergency: Some Policy Implications and Lessons of Effective Communication; 2.1 Prevalent Myths and Misconceptions; 2.2 Shared Fate and Unity of Purpose; 2.3 Policy Implications; 2.4 Lessons for Communication Strategy; 2.5 A Place for Social Media.
• 4.4 Social Media and Terrorist Incidents: The Oslo and Utoya Attacks, 20114.4.1 Context; 4.4.2 Public Social Media Use; 4.4.3 Official Communications and Use of Social Media; 4.5 Social Media and Natural Disasters: The Tohoku Earthquake; 4.5.1 Context; 4.5.2 Public Use of Social Media; 4.5.3 Official Use of Social Media; 4.6 Review of Best Practice and Recommendations; 4.6.1 Recommendation 1: Social Media Use Should Be Planned and Established Well in Advance of a Crisis.
• 4.6.2 Recommendation 2: Strategies Should Be Used to Maximise the Potential of Public Use of Social Media, While Minimising Potential Risks4.6.3 Recommendation 3: Social Media Should Be Employed in a Timely Manner; 4.6.4 Recommendation 4: The Official Social Media Source Must Inspire Public Confidence; 4.6.5 Recommendation 5: Crisis Communicators Should Engage in Two-Way Communication; 4.6.6 Recommendation 6: Social Media Messages Must Adopt an Appropriate Tone; 4.6.7 Recommendation 7: Social Media Communications Should Be Clear and Unambiguous.
• 4.6.8 Recommendation 8: Access to Social Media and Mobile Internet Must Be ConsideredReferences; Part II: Technological Design and Development of ATHENA; Chapter 5: Best Practices in the Design of a Citizen Focused Crisis Management Platform; 5.1 Introduction; 5.2 Social Media in Crisis Situations; 5.3 Managing Information Overload; 5.4 Information Credibility; 5.4.1 Prioritization; 5.5 Map-Based Interfaces; 5.6 Mobile Devices and Applications; 5.7 Search and Rescue; 5.8 Concluding Recommendations; References.