Serviceology for smart service system : selected papers of the 3rd International Conference of Serviceology
Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA....
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| Other Authors: | , , , |
| Format: | eBook |
| Language: | English |
| Published: |
[Place of publication not identified] :
Springer,
[2017]
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| Subjects: | |
| ISBN: | 9784431560746 9784431560722 |
| Physical Description: | 1 online resource |
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Table of contents
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| 020 | |a 9784431560746 |q (electronic bk.) | ||
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| 024 | 7 | |a 10.1007/978-4-431-56074-6 |2 doi | |
| 035 | |a (OCoLC)960048895 |z (OCoLC)964298584 |z (OCoLC)1005824322 |z (OCoLC)1048157854 |z (OCoLC)1058388049 |z (OCoLC)1066692973 |z (OCoLC)1086454966 |z (OCoLC)1112558011 |z (OCoLC)1113388167 | ||
| 111 | 2 | |a International Conference on Serviceology |n (3rd : |d 2015 : |c San Jose, Calif.) | |
| 245 | 1 | 0 | |a Serviceology for smart service system : |b selected papers of the 3rd International Conference of Serviceology / |c Yuriko Sawatani, James Spohrer, Stephen Kwan, Takeshi Takenaka editors. |
| 264 | 1 | |a [Place of publication not identified] : |b Springer, |c [2017] | |
| 264 | 4 | |c ©2017 | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a počítač |b c |2 rdamedia | ||
| 338 | |a online zdroj |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references. | ||
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty | ||
| 520 | |a Services are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7-9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues. This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics. | ||
| 505 | 0 | |a A new service class scheme for service innovation in Japanese automation industry -- Design of Service Ecosystem Based on Interactive Design Support in the case of Job-hunting Support Services -- A Method for Supporting Customer Model Construction Using a Topic Model for Public Service Design -- A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes -- A Creed for Service Designers -- Design Support System for Sightseeing Tours -- Service Data Model in Design Support System for Sightseeing Tours -- Design of Localized Science Education Program for Cultivating Inter-generational Community -- How to generate sustainable services? -- A Service Innovation for reducing Food Adulteration problem in Bangladesh -- Challenges to Deploy Service Design in Organizations: Analysis through?Scaling Up? Workshops -- Generalized Service Process Expressed by Context-Free Grammar -- Realization of Mobility as a Service in View of Ambient Intelligence -- Customer Experience in traditional and modern retail formats: Case study of Vietnam -- A combinatorial auction based approach to staff shift scheduling in restaurant business -- Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant -- The efficient provision of culture-sensitive services -- a modularization approach -- Nurse Bed Care Activity Analysis for Intelligent Training Service -- An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh -- Developing an ad-hoc Questionnaire Model for extracting Consumer behaviour in Service Encounter -- Method of Building Conceptual Preference Model based on Personal Purchase Records for Retail Service improvement -- Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person -- An analysis of key factors of the?Omotenashi-consumption? in restaurants -- Structural Equation Modeling of Purchase Funnel -- Toward Sports training service with the interactive learning platform -- VR | |
| 590 | |a SpringerLink |b Springer Complete eBooks | ||
| 650 | 0 | |a Service industries |v Congresses. | |
| 650 | 0 | |a Service industries |x Management |v Congresses. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 700 | 1 | |a Sawatani, Yuriko, |e editor. | |
| 700 | 1 | |a Spohrer, James, |e editor. | |
| 700 | 1 | |a Kwan, Stephen, |e editor. | |
| 700 | 1 | |a Takenaka, Takeshi, |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Serviceology for Smart Service System. |d [Place of publication not identified] : Springer Verlag 2016 |z 9784431560722 |w (OCoLC)944473686 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=https://link.springer.com/10.1007/978-4-431-56074-6 |y Plný text |
| 992 | |c NTK-SpringerENG | ||
| 999 | |c 99419 |d 99419 | ||
| 993 | |x NEPOSILAT |y EIZ | ||
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