Phantom ex machina : digital disruption's role in business model transformation

• Other Authors: Khare, Anshuman (Editor), Stewart, Brian (Editor), Schatz, Rod (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer, [2017]
• Subjects: Information technology > Economic aspects.; Technological innovations > Economic aspects.; Success in business.; elektronické knihy; electronic books
• ISBN: 9783319444680; 9783319444673
• Physical Description: 1 online resource

This book explores the factors that make digital disruption possible and the effects this has on existing business models. It takes a look at the industries that are most susceptible to disruption and highlights what executives can do to take advantage of disruption to re-invent their business model...

Table of Contents:

• Preface; Editor Bios; Editorial Board ; Acknowledgements; Contents; About the Authors; Part I: Introduction; Chapter 1: Making Sense of€Digital Disruption Using a€Conceptual Two-Order Model; 1.1 Introduction; 1.2 The Nature of€the€Firm; 1.3 Disrupted Industries; 1.4 Barriers to€Entry and€Exit; 1.4.1 Structural Barriers; 1.4.2 Customer-Centred Barriers; 1.4.3 Soft Barriers; 1.5 Business Models, Strategies and€Operations; 1.6 Digital Disruption Conceptual Framework; 1.6.1 First- and€Second-Order Disruptions; 1.6.2 Disruption Assessment; 1.7 Conclusion; References; Part II: Business Strategy
• Chapter 2: Whole Enterprise Social Media for€Business Performance2.1 Introduction; 2.2 Whole Enterprise Social Media; 2.3 The Social Media for€Business Performance Programme and€Archive; 2.4 Employee Involvement; 2.4.1 Social Media Application; 2.4.2 Examples from€the€Archive; 2.5 Customer Engagement; 2.5.1 Social Media Application; 2.5.2 Examples from€the€Archive; 2.6 Product Development and€Design; 2.6.1 Social Media Application; 2.6.2 Examples from€the€Archive; 2.7 Supply Chain Management; 2.7.1 Social Media Application; 2.7.2 Examples from€the€Archive
• 2.8 Metrics for€Enterprise-Wide Social Media2.8.1 Social Media Application; 2.8.2 Examples from€the€Archive; 2.9 Strategy Formulation and€Integration; 2.10 Conclusion; References; Chapter 3: Cultural Communication Patterns: A€Way How Management and€Engineering Can Improve Their Mutual Understanding; 3.1 The Problem: The€Disruption of€Communication; 3.2 The Complexity of€Communication and€Cognition; 3.2.1 Embodiment; 3.2.2 Communication as€a€Process; 3.2.3 Motives and€Motivation; 3.3 Patterns for€Better Shared Representation; 3.3.1 Design Patterns and€Pattern Languages
• 3.3.2 Cultural Communication in€Patterns3.3.3 Motives in€Cultural Patterns; 3.4 Conclusion; References; Chapter 4: Technology and€Disruption: How the€New Customer Relationship Influences the€Corporate Strategy; 4.1 Disruptive Technology and€Its Challenges for€CRM; 4.2 Data in€a€Digital World; 4.3 Information Flow Triggered by the€Company; 4.3.1 Using Data to€Improve the€Customer Experience; 4.3.2 Customer Feedback as€a€Learning System; 4.3.3 New and€Modified Products to€Meet Customer Requirements; 4.3.4 Differentiated Customer Management to€Increase the€Customer Retention Rate
• 4.4 Customer Centricity as€Key Element of€the€Digital Business ModelReferences; Chapter 5: Platform Business Models and€Internet of€Things as€Complementary Concepts for€Digital Disruption; 5.1 Times of€Digital Disruption; 5.2 Platform Concepts; 5.2.1 Markets, Integrated Firms, Intermediaries, and€Platforms; 5.2.2 An Overall Perspective on€Platforms; 5.2.3 An Individual Perspective on€Platforms; 5.3 The Internet, the€Internet of€Things, and€"Industry 4.0"; 5.3.1 Similarities and€Differences of€Internet of€Things and€"Industry 4.0"; 5.3.2 Application of€Internet of€Things and€Industry 4.0.