Analysis of resource management in complex work systems : using the example of Sterile Goods Management in hospitals

• Main Author: Lin, Qinglian (Author)
• Format: Electronic eBook
• Language: English
• Published: Singapore : Springer Nature, 2016.
• Subjects: Hospitals > Administration.; Medical care.; elektronické knihy; electronic books
• ISBN: 9789811021701; 9789811021695
• Physical Description: 1 online resource

This book develops and assesses a decision-making model for resource management in complex work systems in line with the "Systems Engineering" method. It applies the Balanced Scorecard to the development of the criteria system for decision-making, and employs fuzzy linguistics theory to ev...

Table of Contents:

• 1 Introduction; 1.1 Complexity of Health Care Systems; 1.1.1 Definition of "Complexity"; 1.1.2 Complexity in the Health Care System; 1.2 Changes in Health Care Systems; 1.3 Challenges for Hospital Management; Appendix 1: Overview of Medical Decision Making; References; 2 Research Problem and Aims; 2.1 Research Problem; 2.2 Aims; References; 3 Methodical Approach; 3.1 Foundation of the Methodology; 3.2 Structure of the Book; References; 4 Situation of Resource Management; 4.1 System-Oriented Analysis; 4.2 Cause-Oriented Analysis; 4.3 Future-Oriented Analysis
• 4.4 Solution-Oriented Analysis4.4.1 Decision Making; Appendix 1: The 6-Layer Model; Appendix 2: The Layout of CSSD; Appendix 3: The General Flow of Sterile Goods Between Operating Theatre and Central Sterile Supply Department; References; 5 Knowledge Requirements of DERESIS Model; 5.1 Fuzzy Linguistics Theory; 5.2 Balanced Scorecard; 5.3 Networked Thinking; 5.4 Change Management; 5.5 Group Research; 5.5.1 Group Decision Making; 5.5.2 Communication Within the Group; 5.5.3 Collaboration; References; 6 Development of Theoretical DERESIS Model; 6.1 Methods for the Intelligence Phase
• 6.2 Methods for the Design Phase6.3 Methods for the Choice Phase; 6.4 DERESIS Model; 6.4.1 General Framework; 6.4.2 Generic Model; 6.4.3 Specific Model; References; 7 Evaluation of the DERESIS Model; 7.1 Procedure for Evaluation; 7.2 Evaluation of Results; 7.2.1 Evaluation of the Iterative Relationship; 7.2.2 Evaluation Using the Example; 7.2.3 Evaluation of the Overall Results; Appendix 1: Five Scale Fuzzy Linguistic of Performance Values in Hospital of In-House and Outsourcing Sterile Goods; Appendix 2: Five Scale Fuzzy Linguistic of Weight of Importance of Each Criterion
• Appendix 3: Five Scale Fuzzy Number of Performance Values in Hospital of In-House and Outsourcing Sterile GoodsAppendix 4: Five Scale Fuzzy Number of Weight of Importance of Each Criterion; References; 8 Discussion; 8.1 Discussion of the Methodology; 8.2 Discussion of the Results; 8.2.1 Discussion of the Decision Making Process; 8.2.2 Discussion of Criteria Development; 8.2.3 Discussion of the Fuzzy Linguistic Assessment; 8.3 Strengths and Weaknesses of This Study; 8.3.1 Strengths of the Study; 8.3.2 Weaknesses of the Study; 8.4 Transferability; References; 9 Future Research; References