The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company - Michelli, Joseph A., 1960- (McGraw-Hill, 2008)
Keywords: Ritz-Carlton Hotels; management; řídící práce; úspěch v podnikání; hotely; služby; management jakosti; kultura organizace; leadership; success in business; hotels; service industries; quality control; corporate culture; populárně-naučné publikace; popular works