Process redesign for health care using lean thinking : a guide for improving patient flow and the quality and safety of care - Ben-Tovim, D. I., 1949- (CRC Press, Taylor & Francis Group, 2017)
Keywords: zdravotní péče; zdravotnický management; organizační změna; procesní management; management jakosti; health care; health service management; organizational change; process management; quality control; příručky; handbooks and manuals