Mistreatment in organizations

The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occup...

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Bibliographic Details
Other Authors: Perrewe, Pamela L., Halbesleben, Jonathon R. B., Rosen, Christopher C.
Format: eBook
Language: English
Published: Bingley, U.K. : Emerald, 2015.
Series: Research in occupational stress and well being ; v. 13.
Subjects:
Employees > Abuse of.
Quality of work life.
Job stress.
Customer relations.
elektronické knihy
electronic books
ISBN: 9781785601163
Physical Description: 1 online zdroj (xiv, 270 p.)

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Table of contents

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080 |a 658.3 
245 0 0 |a Mistreatment in organizations  |h [elektronický zdroj] /  |c edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen. 
260 |a Bingley, U.K. :  |b Emerald,  |c 2015. 
300 |a 1 online zdroj (xiv, 270 p.) 
490 1 |a Research in occupational stress and well being,  |x 1479-3555 ;  |v v. 13 
505 0 |a Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore. 
520 |a The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe. 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty univerzity 
650 0 |a Employees  |x Abuse of. 
650 0 |a Quality of work life. 
650 0 |a Job stress. 
650 0 |a Customer relations. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Perrewe, Pamela L. 
700 1 |a Halbesleben, Jonathon R. B. 
700 1 |a Rosen, Christopher C. 
776 0 |z 9781785601170 
830 0 |a Research in occupational stress and well being ;  |v v. 13. 
856 4 0 |u https://proxy.k.utb.cz/login?url=http://www.emeraldinsight.com/1479-3555/13  |y Plný text 
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