Complex service delivery processes : strategy to operations

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Bibliographic Details
Main Author: Harvey, Jean, 1950- (Author)
Format: eBook
Language: English
Published: Milwaukee, Wisconsin : ASQ Quality Press, 2010.
Edition: Second edition.
Subjects:
Service industries > Management.
Organizational effectiveness.
Industrial efficiency.
Business planning.
elektronické knihy
electronic books
ISBN: 9780873898003
9781621983101
Physical Description: 1 online zdroj (464 pages) : illustrations.

Cover

Table of contents

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001 80178
003 CZ ZlUTB
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006 m o d
007 cr |n
008 101122t20102011wiua sb 001 0 eng d
020 |a 9780873898003  |q (ebook) 
020 |a 9781621983101  |q (ebook) 
035 |a (OCoLC)893681434  |z (OCoLC)838150477 
040 |a E7B  |b eng  |e rda  |c E7B  |d OCLCO  |d KNOVL  |d OCLCF 
100 1 |a Harvey, Jean,  |d 1950-  |e author. 
245 1 0 |a Complex service delivery processes :  |b strategy to operations /  |c Jean Harvey. 
250 |a Second edition. 
264 1 |a Milwaukee, Wisconsin :  |b ASQ Quality Press,  |c 2010. 
264 4 |c ©2011 
300 |a 1 online zdroj (464 pages) :  |b illustrations. 
336 |a text  |b txt  |2 rdacontent 
337 |a počítač  |b c  |2 rdamedia 
338 |a online zdroj  |b cr  |2 rdacarrier 
504 |a Includes bibliographical references and index. 
505 0 |a Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. 
590 |a Knovel Library  |b ACADEMIC - Industrial Engineering & Operations Management 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty univerzity 
650 0 |a Service industries  |x Management. 
650 0 |a Organizational effectiveness. 
650 0 |a Industrial efficiency. 
650 0 |a Business planning. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Harvey, Jean.  |t Complex service delivery processes : strategy to operations.  |d Milwaukee, Wisconsin : ASQ Quality Press, 2010  |h xxxi, 428 pages ; 26 cm  |z 9780873898003  |w (OCoLC)ocn668193547  |w (DLC)10929542 
856 4 0 |u https://proxy.k.utb.cz/login?url=http://app.knovel.com/hotlink/toc/id:kpCSDPSOE2/complex_service_delivery_processes__strategy_to_operations_2nd_edition  |y Plný text 
992 |a BK  |c KNOVEL 
999 |c 80178  |d 80178 

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