Complex service delivery processes : strategy to operations
Saved in:
| Main Author | |
|---|---|
| Format | Electronic eBook |
| Language | English |
| Published |
Milwaukee, Wisconsin :
ASQ Quality Press,
2010.
|
| Edition | Second edition. |
| Subjects | |
| Online Access | Full text |
| ISBN | 9780873898003 9781621983101 |
| Physical Description | 1 online zdroj (464 pages) : illustrations. |
Cover
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| 020 | |a 9781621983101 |q (ebook) | ||
| 035 | |a (OCoLC)893681434 |z (OCoLC)838150477 | ||
| 040 | |a E7B |b eng |e rda |c E7B |d OCLCO |d KNOVL |d OCLCF | ||
| 100 | 1 | |a Harvey, Jean, |d 1950- |e author. | |
| 245 | 1 | 0 | |a Complex service delivery processes : |b strategy to operations / |c Jean Harvey. |
| 250 | |a Second edition. | ||
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2010. | |
| 264 | 4 | |c ©2011 | |
| 300 | |a 1 online zdroj (464 pages) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a počítač |b c |2 rdamedia | ||
| 338 | |a online zdroj |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Toward value and strategic advantage through rigorous execution -- The nature of value -- The nature of processes -- Think globally, act locally -- Professional service delivery processes -- Managing a process -- Connecting value to processes : the techniques -- The learning cycle and the kaizen event -- Doing things better : improving an existing process -- Doing things right the first time : designing a process that works -- The approaches to and practice of continuous improvement -- Personal processes : wellness and the one-person business. | |
| 590 | |a Knovel Library |b ACADEMIC - Industrial Engineering & Operations Management | ||
| 506 | |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty univerzity | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Industrial efficiency. | |
| 650 | 0 | |a Business planning. | |
| 655 | 7 | |a elektronické knihy |7 fd186907 |2 czenas | |
| 655 | 9 | |a electronic books |2 eczenas | |
| 776 | 0 | 8 | |i Print version: |a Harvey, Jean. |t Complex service delivery processes : strategy to operations. |d Milwaukee, Wisconsin : ASQ Quality Press, 2010 |h xxxi, 428 pages ; 26 cm |z 9780873898003 |w (OCoLC)ocn668193547 |w (DLC)10929542 |
| 856 | 4 | 0 | |u https://proxy.k.utb.cz/login?url=http://app.knovel.com/hotlink/toc/id:kpCSDPSOE2/complex_service_delivery_processes__strategy_to_operations_2nd_edition |
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