Total quality management and operational excellence : text with cases

• Main Author: Oakland, John S. (Author)
• Format: Book
• Language: English
• Published: London ; New York : Routledge, 2014
• Edition: 4th edition
• Subjects: management jakosti; total quality management; quality control; případové studie; učebnice vysokých škol; case studies; textbooks (higher)
• ISBN: 9780415635493; 978-0-415-63550-9; 978-1-315-81572-5
• Physical Description: xxiv, 530 stran : ilustrace ; 26 cm