Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance

• Main Author: Kmetz, John L. (Author)
• Format: Book
• Language: English
• Published: New York : Business Expert Press, 2012
• Edition: 1st ed.
• Series: Supply and operations management collection
• Subjects: znalostní management; workflow; reengineering; knowledge management; reengineering (management); příručky; handbooks, manuals, etc
• ISBN: 9781606494547
• ISSN: 2156-8189
• Physical Description: xviii, 220 s. : il. ; 23 cm

Table of Contents:

• List of figures
• List of tables
• How to use this book
• Introduction
• Objectives of this book
• 1. Knowing what we know
• 2. Systems, processes, organizations, and workflows
• 3. Workflow mapping fundamentals
• 4. WFMA data collection and analysis
• 5. WFMA and knowledge management
• 6. WFMA and dynamic modeling
• Appendix 1. A brief summary of the NAVAIR study
• Appendix 2. A partial list of process mapping software
• Notes
• References
• About the author
• Index