Mapping workflows and managing knowledge : capturing formal and tacit knowledge to improve performance

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Bibliographic Details
Main Author: Kmetz, John L. (Author)
Format: Book
Language: English
Published: New York : Business Expert Press, 2012
Edition: 1st ed.
Series: Supply and operations management collection
Subjects:
znalostní management
workflow
reengineering
knowledge management
reengineering (management)
příručky
handbooks, manuals, etc
ISBN: 9781606494547
Physical Description: xviii, 220 s. : il. ; 23 cm

Cover

Table of contents

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008 150310s2012 xxua e f 001 0 eng d
020 |a 9781606494547  |q (brož.) 
040 |a ZLD002  |b cze 
072 7 |a 005  |x Management. Řízení  |2 Konspekt  |9 4 
080 |a 005.94  |2 MRF 
080 |a 005.591.6  |2 MRF 
080 |a 005.591  |2 MRF 
080 |a (035)  |2 MRF 
100 1 |a Kmetz, John L.  |7 utb2015860336  |4 aut 
245 1 0 |a Mapping workflows and managing knowledge :  |b capturing formal and tacit knowledge to improve performance /  |c John L. Kmetz 
250 |a 1st ed. 
260 |a New York :  |b Business Expert Press,  |c 2012 
300 |a xviii, 220 s. :  |b il. ;  |c 23 cm 
490 1 |a The supply and operations management collection,  |x 2156-8189 
504 |a Obsahuje bibliografii a rejstřík 
505 0 |a List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index 
650 0 7 |a znalostní management  |7 ph136832  |2 czenas 
650 0 7 |a workflow  |7 ph228443  |2 czenas 
650 0 7 |a reengineering  |7 ph125054  |2 czenas 
650 0 9 |a knowledge management  |2 eczenas 
650 0 9 |a workflow  |2 eczenas 
650 0 9 |a reengineering (management)  |2 eczenas 
655 7 |a příručky  |7 fd133209  |2 czenas 
655 9 |a handbooks, manuals, etc  |2 eczenas 
830 0 |a Supply and operations management collection 
910 |a ZLD002 
992 |a BK  |b SK  |d 1 
999 |c 76712  |d 76712 
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