Crisis communication : theory and practice

• Main Author: Zaremba, Alan Jay, 1949- (Author)
• Format: Book
• Language: English
• Published: Armonk, N.Y. : M.E. Sharpe, c2010
• Subjects: krizová komunikace; krizový management; manažerská komunikace; crisis communication; crisis management; communication in management; monografie; monographs
• ISBN: 9780765620521; 978-0-7656-2051-4
• Physical Description: x, 245 s. : il. ; 24 cm

Table of Contents:

• Foundations for crisis communication
• Defining crisis communication
• Organizational theory and crisis communication
• Planning for crises
• Responding to crises
• Ethical issues in crisis communication
• Crisis communication teams
• Training the spokesperson
• Where do you go from here?