Faster, cheaper, better : the 9 levers for transforming how work gets done

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Bibliographic Details
Main Authors Hammer, Michael, 1948-2008 (Author), Hershman, Lisa W. (Author)
Format Book
LanguageEnglish
Published New York : Crown Business, c2010
Edition1st ed.
Subjects
podnikový management
procesní management
reengineering
ekonomická efektivnost
výkonnost podniku
industrial management
process management
reengineering (management)
economic efficiency
industrial productivity
monografie
monographs
ISBN9780307453792
Physical Descriptionviii, 302 s. : il. ; 24 cm

Cover

Table of Contents:
  • Introduction: the rise and fall of corporate heroes
  • Design: From the worm's eye view to the bird's eye view: the principles of designing processes
  • Measure for measure: getting process metrics right
  • Taking ownership: creating a new role for a process organization
  • Performers and infrastructure: Getting end-to-end work done
  • Leadership and culture: creating change and making it stick
  • Governance and expertise: keeping process on course
  • Pulling it all together
  • Tetra Pak: a business transformed
  • Gamesa: creating a company-wide process culture
  • Four Aces: coming up short
  • Hattaway Inc.: the band-aid
  • Acme specialities: the best-laid plans
  • Modeling process maturity: your guide through the journey
  • The process and enterprise maturity model (PEMM)

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