Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance

• Main Authors: Hope, Jeremy, 1948-2011 (Author), Player, Steve, 1958- (Author)
• Format: Book
• Language: English
• Published: Boston : Harvard Business Review Press, c2012
• Subjects: strategický management; řízení výkonnosti; řízení pracovního výkonu; měření výkonnosti; produktivita; ekonomická efektivnost; strategic planning; corporate performance management; performance management; performance measurement; productivity; economic efficiency; příručky; handbooks, manuals, etc.
• ISBN: 9781422141953 1-4221-4195-0
• Physical Description: viii, 387 s. : il. ; 24 cm

Table of Contents:

• Strategic planning
• Mission statements
• Strategic planning
• Stretch goals
• Balanced scorecard
• Dynamic resource management
• Enterprise risk management
• Knowledge management
• Benchmarking
• Sustainability
• Shareholder and customer value
• Intangible assets
• Economic value added
• Key value drivers
• Revenue growth analysis
• Customer value proposition
• Customer relationship management
• Strategic and profitable customers
• Loyalty management
• Lean cost management
• Total quality management
• Activity based costing
• Business process reengineering
• Lean manufacturing
• Lean services
• Six Sigma
• Target costing
• Lean accounting
• Shared service centers
• Outsourcing and offshoring
• Investment (portfolio) management
• Expense management
• Performance measurement
• Enterprise resource planning systems
• Business intelligence
• Key performance indicators
• Rolling forecasts
• Business analytics
• Best practice reporting
• Open book management
• Performance evaluation
• Performance appraisals
• Recognition and rewards
• Executive compensation
• Profit sharing