What have we learned? ten years on

The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emo...

Full description

Saved in:
Bibliographic Details
Other Authors: Härtel, Charmine E. J., 1959-, Ashkanasy, Neal M., 1945-, Zerbe, W. J.
Format: eBook
Language: English
Published: Bingley, U.K. : Emerald, 2011.
Series: Research on emotion in organizations ; v. 7.
Subjects:
Organizational behavior > Psychological aspects.
Emotions > Social aspects.
elektronické knihy
electronic books
ISBN: 9781780522098
Physical Description: 1 online zdroj (xiv, 362 p.) : ill.

Cover

Table of contents

LEADER 04375nam a2200385 a 4500
001 70702
003 CZ ZlUTB
005 20200530173728.0
006 m d
007 cr un
008 110829s2011 xxka s 000 0 eng d
020 |a 9781780522098  |q (ebook) 
040 |a UtOrBLW  |c UtOrBLW  |b cze  |d ZLD002 
080 |a 331.4 
245 0 0 |a What have we learned?  |h [elektronický zdroj] :  |b ten years on /  |c edited by Charmine E.J. Härtel, Neal W. Ashkanasy. 
260 |a Bingley, U.K. :  |b Emerald,  |c 2011. 
300 |a 1 online zdroj (xiv, 362 p.) :  |b ill. 
490 1 |a Research on emotion in organizations,  |x 1746-9791 ;  |v v. 7 
505 0 |a Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker. 
520 |a The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing. 
538 |a Mode of access: World Wide Web. 
504 |a Obsahuje bibliografie 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty univerzity 
650 4 |a Organizational behavior  |x Psychological aspects. 
650 4 |a Emotions  |x Social aspects. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
700 1 |a Härtel, Charmine E. J.,  |d 1959- 
700 1 |a Ashkanasy, Neal M.,  |d 1945- 
700 1 |a Zerbe, W. J. 
776 1 |z 9781780522081 
830 0 |a Research on emotion in organizations ;  |v v. 7. 
856 4 0 |u https://proxy.k.utb.cz/login?url=http://www.emeraldinsight.com/1746-9791/7  |y Plný text 
992 |a BK  |c EBOOK-TN  |c BME 
999 |c 70702  |d 70702 

Similar Items