Understanding reference transactions transforming an art into a science

• Other Authors: Richardson, John V., 1949-
• Format: eBook
• Language: English
• Published: San Diego, Calif. : Academic Press, c2002.
• Series: Library and information science (New York, N.Y.) ; v. 2.
• Subjects: Reference services (Libraries); Interviewing.; elektronické knihy; electronic books
• ISBN: 0125877803; 9781849507974
• ISSN: 1876-0562 ;
• Physical Description: 1 online zdroj (xviii, 208 p.) : ill.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

Table of Contents:

• The multilevel nature of reference service / John V. Richardson
• Systems analysis of the reference process / John V. Richardson
• Defining and modeling reference service / John V. Richardson
• Evaluating and measuring reference service / John V. Richardson
• Multilevel modeling and reference service evaluation / John V. Richardson
• Data analysis and findings / John V. Richardson
• Conclusions and implications / John V. Richardson.