Understanding reference transactions transforming an art into a science

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...

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Bibliographic Details
Other Authors: Richardson, John V., 1949-
Format: eBook
Language: English
Published: San Diego, Calif. : Academic Press, c2002.
Series: Library and information science (New York, N.Y.) ; v. 2.
Subjects:
ISBN: 0125877803
9781849507974
Physical Description: 1 online zdroj (xviii, 208 p.) : ill.

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Summary: The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Bibliography: Includes bibliographical references (p. 191-194) and index.
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ISBN: 0125877803
9781849507974
ISSN: 1876-0562 ;
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