Understanding reference transactions transforming an art into a science
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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Other Authors: | |
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Format: | eBook |
Language: | English |
Published: |
San Diego, Calif. :
Academic Press,
c2002.
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Series: | Library and information science (New York, N.Y.) ;
v. 2. |
Subjects: | |
ISBN: | 0125877803 9781849507974 |
Physical Description: | 1 online zdroj (xviii, 208 p.) : ill. |
Summary: | The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. |
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Bibliography: | Includes bibliographical references (p. 191-194) and index. Obsahuje bibliografie |
ISBN: | 0125877803 9781849507974 |
ISSN: | 1876-0562 ; |
Access: | Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty univerzity |