The big book of six sigma training games : proven ways to teach basic DMAIC principles and quality improvement tools - Chen, Chris W.; Roth, Hadley (McGraw-Hill, 2005)
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Keywords: management jakosti; Six Sigma (metoda); total quality management; procesní management; quality control; Six Sigma (Quality control standard); process management; praktická cvičení; příručky; problems, exercises, etc; handbooks, manuals, etc