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|a Quality management :
|b creating and sustaining organizational effectiveness /
|c Donna C.S. Summers
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|a 2nd ed.
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| 260 |
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|a Upper Saddle River :
|b Pearson Education,
|c c2009
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| 300 |
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|a xiv, 574 s. :
|b il. ;
|c 24 cm
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|a Terminologický slovník
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|a Obsahuje bibliografické odkazy a rejstřík
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