Quality management : creating and sustaining organizational effectiveness

• Main Author: Summers, Donna C. S., 1959- (Author)
• Format: Book
• Language: English
• Published: Upper Saddle River : Pearson Education, c2009
• Edition: 2nd ed.
• Subjects: management jakosti; total quality management; quality control
• ISBN: 9780136087427 0-13-608742-6
• Physical Description: xiv, 574 s. : il. ; 24 cm
• Item Description: Terminologický slovník