Lean hospitals : improving quality, patient safety, and employee engagement

• Main Author: Graban, Mark (Author)
• Format: Book
• Language: English
• Published: Boca Raton : CRC Press, c2012
• Edition: 2nd ed.
• Subjects: zdravotnický management > Spojené státy americké; ekonomika zdravotnictví > Spojené státy americké; nemocniční péče > Spojené státy americké; reforma zdravotnictví > Spojené státy americké; management změny; organizační změna; ekonomická efektivnost; management jakosti; health service management > United States; medical economics > United States; hospital care > United States; health care reform > United States; management of change; organizational change; economic efficiency; quality control; studie; studies
• ISBN: 9781439870433
• Physical Description: xxi, 245 s. : il. ; 26 cm

"The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Vydavatelská anotace