Utilizing the 3Ms of process improvement in healthcare : a roadmap to high reliability using lean, Six Sigma, and change leadership

• Main Author: Morrow, Richard, 1956- (Author)
• Format: Book
• Language: English
• Published: Boca Raton, FL : CRC Press, 2012
• Subjects: zdravotnictví > Spojené státy americké; zdravotnický management; zdravotní výkony; lékařská péče; organizační změna; měření výkonnosti; management inovací; Six Sigma (metoda); health service > United States; health service management; health care performance evaluation; medical care; organizational change; performance management; innovation management; Six Sigma (Quality control standard); příručky; případové studie; handbooks, manuals, etc; case studies
• ISBN: 9781439895351
• Physical Description: xxviii, 292 s. : il. ; 26 cm

Table of Contents:

• Overview of process improvement and the 3Ms : outcomes are results of processes
• Change leadership
• Resistance to change and process improvement forces against change : resistance, time, natural laws
• Process improvement methodologies : overview of the most popular methodologies
• Roadmap for process improvement
• Chartering the process improvement work
• Stakeholder analysis : purpose of stakeholder analysis
• Finding the root causes, improving and controlling explore together
• Utilizing the 3Ms : measure, manage to the measure, and make it easier
• What to measure : hidden factory of rework and Swiss cheese
• Measure risk to achieve high reliability
• Measurement as a system : overview
• How to share and communicate measurements
• 3Ms : manage to the measure
• 3Ms : make it easier
• High reliability
• Summary : utilizing the 3Ms is the answer to process improvement that is real and sustains