@book{ Solr-61835, title = {The art and power of facilitation : running powerful meetings}, series = {Business analysis essential library}, author = {Zavala, Alice}, address = {Vienna, VA}, publisher = {Management Concepts}, year = {2008}, note = {Část textu tištěna zvratmo}, url = {http://www.loc.gov/catdir/toc/fy0802/2007027820.html} }