The basics of performance measurement

• Main Author: Harbour, Jerry L., 1949- (Author)
• Format: Book
• Language: English
• Published: Boca Raton : CRC Press, c2009
• Edition: 2nd ed.
• Subjects: měření výkonnosti; řízení výkonnosti; výkonnost podniku; performance measurement; corporate performance management; industrial productivity
• ISBN: 9781439802496
• Physical Description: vii, 93 s. : il. ; 23 cm

Table of Contents:

• Performance measurement
• Types of performance measures
• A family of measures
• Performance measurement hierarchies
• Units of measurement
• Collection and distribution
• Performance measure displays
• Interpretation and action
• Putting it all together