Transforming performance measurement : rethinking the way we measure and drive organizational success

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Bibliographic Details
Main Author Spitzer, Dean R. (Author)
Format Book
LanguageEnglish
Published New York : American Management Association, c2007
Subjects
měření výkonnosti
řízení výkonnosti
výkonnost podniku
performance measurement
corporate performance management
industrial productivity
monografie
monographs
Online AccessObsah
ISBN0814408915
978-0-8144-0891-9
Physical Descriptionxiv, 288 s. : il. ; 24 cm

Cover

Table of Contents:
  • Why measurement is so powerful
  • When measurement goes bad
  • Why measurement goes bad
  • Beginning the transformation
  • Creating a positive context of measurement
  • The focus of measurement
  • The integration of measurement
  • The interactivity of measurement
  • Measurement leadership
  • Learning about and from measurement
  • The uses and abuses of measurement technology
  • Performance measurement maturity
  • Transformational measures
  • Transformational measurement action plans

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