Key performance indicators : developing, implementing, and using winning KPIs

• Main Author: Parmenter, David (Author)
• Format: Book
• Language: English
• Published: Hoboken, N.J. : John Wiley & Sons, 2010
• Edition: 2nd ed.
• Subjects: ukazatele výkonnosti; měření výkonnosti; strategický management; Balanced Scorecard; výkonnost podniku; performance indicators; performance measurement; strategic planning; industrial productivity; příručky; handbooks, manuals, etc
• ISBN: 9780470545157
• Physical Description: xix, 299 s. : il. ; 24 cm

Table of Contents:

• Introduction
• Foundation stones for implementing key performance indicators
• Developing and using KPIs : a 12-step model
• KPI team resource kit
• Templates for reporting performance measures
• Facilitator's resource kit
• Critical success factors kit
• Brainstorming performance measures
• Implementation variations for small to medium enterprises and not for profit organizations
• Implementation lessons