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|a Diferencované řízení vztahů se zákazníky :
|b [moderní strategie růstu výkonnosti podniku] /
|c Hana Lošťáková a kolektiv
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|a 1. vyd.
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|a 268 s. :
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|a Expert
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|a Obsahuje bibliografii a rejstřík
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|a Anglické a německé resumé
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| 655 |
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