Business process benchmarking : finding and implementing best practices

• Main Author: Camp, Robert C., 1935- (Author)
• Format: Book
• Language: English
• Published: Milwaukee : ASQC Quality Press, c1995
• Subjects: benchmarking; strategický management; benchmarking (management); strategic planning; případové studie; case studies
• ISBN: 0873892968
• Physical Description: xxi, 464 s. : il. ; 24 cm