Lean for service organizations and offices : a holistic approach for achieving operational excellence and improvements

• Main Author: Sarkar, Debashis (Author)
• Format: Book
• Language: English
• Published: Milwaukee, Wis. : ASQ Quality Press, 2007
• Subjects: služby; organizační změna; ekonomika služeb
• ISBN: 9780873897242
• Physical Description: xvi, 231 s. : il. ; 25 cm