77 Pillars of Quality and the Pursuit of Excellence : A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneurs.

This book offers a basic and practical guide for a manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for e...

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Bibliographic Details
Main Author Salah, Souraj
Format Electronic eBook
LanguageEnglish
Published New York : Productivity Press, 2024.
Subjects
Quality control.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781032688374
9781003861140
9781003861157
9781032688350
9781032688367
Physical Description1 online zdroj

Cover

Table of Contents:
  • Cover
  • Half Title
  • Title
  • Copyright
  • Dedication
  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • About the Author
  • List of Abbreviations
  • List of Figures
  • List of Tables
  • Abstract
  • Part I Introduction and Literature Review
  • 1 Introduction and Overview
  • 1.1 Introduction and Motivation
  • 1.2 Objectives and Contribution
  • 1.3 Book Organization
  • 2 Literature Review
  • 2.1 A Brief History of Quality Control (QC) and Quality Improvement (QI)
  • 2.2 The Leading Contributors to Quality
  • 2.3 Quality Dimensions and Perspectives
  • 2.4 Statistical Methods for Quality Improvement
  • 2.5 Quality Management (QM)
  • 2.6 Total Quality Management (TQM)
  • 2.7 Quality in the Service Industry
  • 2.8 Quality Engineering (QE)
  • 2.9 Six Sigma
  • 2.9.1 Six Sigma Principles
  • 2.9.2 Six Sigma Phases
  • 2.9.3 Design for Six Sigma (DFSS)
  • 2.10 Lean Management
  • 2.10.1 Where Did Lean Start?
  • 2.10.2 How Does Lean Work?
  • 2.10.3 Types of Waste
  • 2.10.4 Five Lean Principles
  • 2.10.5 Value Stream Mapping (VSM)
  • 2.10.6 Kaizen Events
  • 2.10.7 Lean Tools
  • 2.10.8 Lean Measures
  • 2.11 Management Systems (MSs)
  • 2.12 Quality Management Systems (QMSs)
  • 2.13 Company-Wide Quality Control (CWQC)
  • 2.14 Integrated Company-Wide Management System (ICWMS)
  • 2.15 Cost of Quality (COQ)
  • 2.16 Quality Loss Function (QLF)
  • 2.17 Supply Chain Management (SCM)
  • 2.18 LSS and SCM
  • 2.19 Requirements for Successful Continuous Improvement (CI)
  • Part II Quality Management
  • 3 Fundamental Pillars Related to Quality
  • 3.1 Quality Pillar # 1: If You Cannot Measure, You Cannot Improve. Start Measuring in Order to Manage, Improve, and Control Your Processes
  • 3.2 Quality Pillar # 2: Manage Your Operation by Focusing on Its Efficiency and Effectiveness
  • 3.3 Quality Pillar # 3: Quality Is about Pride in What You Do and a Passion for Goodness
  • 3.4 Quality Pillar # 4: Quality Does Pay for Itself and Thus Costs Nothing
  • 3.5 Quality Pillar # 5: Do It Right the First Time and Every Time
  • 3.6 Quality Pillar # 6: Quality Loss Is a Cost to the Whole Society
  • 3.7 Quality Pillar # 7: Build Quality into the Process Design Itself Starting from The Early Stages
  • 3.8 Quality Pillar # 8: Start with the Low-Hanging Fruits, Quick-Fixes, or Just-Do-Its
  • 3.9 Quality Pillar # 9: Seek Continuous Improvement. Maintain Continuity and Totality of Quality
  • 3.10 Quality Pillar # 10: Imagine the Ideal State. Seek Perfection with a Bias for Action
  • 3.11 Quality Pillar # 11: Innovation Is about Empathy, Collaboration, and Tolerance for Failure
  • 4 Fundamental Pillars Related to Change Management
  • 4.1 Quality Pillar # 12: Blame the Process, Not the People, and Do Not Shoot the Messenger
  • 4.2 Quality Pillar # 13: The Root Cause of Many Problems Lies in Miscommunication

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