rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer service
    sub title: skills for success
  name:
    name part: Lucas, Robert W.
    role:
      role term: creator
    role:
      role term: aut
  type of resource: text
  genre: programmed text
  genre: učebnice
  genre: textbooks
  origin info:
    place:
      place term: xxu
    date issued: 2023
    copyright date: 2023
    edition: Eighth edition
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    form: regular print
    extent: xxii, 474 stran, přibližně 72 nečíslovaných stran : ilustrace ; 28 cm
  target audience: specialized
  note: Robert W. Lucas
  note: Obsahuje 3 nečíslované bonusové kapitoly
  note: Terminologický slovník
  note: "This international student edition is for use outside of the U.S."--Obálka
  note: Obsahuje bibliografické odkazy a rejstřík
  subject:
    topic: doprovodné služby
  subject:
    topic: marketing
  subject:
    topic: řízení vztahů se zákazníky
  subject:
    topic: řízení zákaznické zkušenosti
  subject:
    topic: customer services
  subject:
    topic: customer relationship management
  subject:
    topic: customer experience management
  classification: 658.818
  classification: 339.138
  classification: 005.346
  classification: 005.346-028.46
  classification: (075)
  identifier: 978-1-265-03753-6
  record info:
    record content source: ZLD002
    record creation date: 240627
    record change date: 20240827150409.0
    record identifier: 111084
    language of cataloging:
      language term: cze