rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Language Put to Work
    sub title: The Making of the Global Call Centre Workforce
  name:
    name part: Brophy, Enda.
    role:
      role term: creator
    role:
      role term: author.
  name:
    name part: SpringerLink (Online service)
  type of resource: text
  genre: elektronické knihy
  genre: electronic books
  origin info:
    place:
      place term: xxk
    date issued: 2017
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: electronic
    reformatting quality: access
    form: remote
    extent: XII, 306 p. online resource.
  abstract: This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.
  table of contents: Introduction: The Subterranean Stream.- 1. Communicative Capitalism and Call Centre Labour.- 2. Labour's Resistance in the Call Centre -- 3. The Making of the Call Centre Cybertariat.- 4. The Migration of Struggle.- 5. The Organization of Autonomy -- 6. The Making and the Unmaking of the Global Call Centre Workforce.
  note: by Enda Brophy.
  note: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  subject:
    topic: Social sciences
  subject:
    topic: Social structure
  subject:
    topic: Social inequality
  subject:
    topic: Economic sociology
  subject:
    topic: Industrial sociology
  related item:
    title info:
      title: Dynamics of Virtual Work
  identifier: 9781349952441
  identifier: https://proxy.k.utb.cz/login
  access condition: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty
  record info:
    record creation date: 170615
    record change date: 20251008112051.0
    record identifier: 102303